Your Marketing Dashboard Is Lying to You

I reviewed a dashboard last quarter that looked strong at first glance.Traffic was up 10 percent year over year. Lead volume had increased. Webinar registrations were steady. The marketing team was…

Why Banking Apps Keep Getting Worse

Frustrated user struggling to navigate a confusing mobile banking app interface

I watched a room full of bank executives discover their app was broken.The designers had spent months perfecting the interface. Every button was positioned exactly where they wanted it. Every feature…

Rural Banks Found Their Unlikely Digital Savior

Small-town bank using fintech technology to serve local customers

Rural banking is extremely fragmented. I’ve watched this fragmentation create a perfect storm. Small community banks can’t meet the digital expectations of their customers. They lack the resources…